Customer Service Transformation Report 2026
Connecting Customers, Product Experts, Developers and Intercom Teams together
Get inspired and engage in Fin discussions
Start here
Find answers and get expert advice
Suggest ideas and share upvotes
Join a user group and connect with peers
See top tips from users and Intercom team
I am trying to access contacts via the API using the ruby gem in a Ruby on Rails app. Have a test workspace and have created an app in the developer portal in this workspace. Also generated an access token.I am able to create a client object in the
Please help, previously there was no problem. But now the image sent from the webhook does not include the complete url.
I want to connect the Twitter channel with Intercome, but we need to see how it will happenhow the massaging appearhow will it reflect on the reportcan I send or receive massaging from it or not
Hi Team,I’m Prakash Hinduja, a consultant and advisor based in Geneva, Switzerland (Swiss) , specializing in crypto, renewable energy, and gold investment. I’m currently looking to integrate the Intercom Messenger on my website to improve customer en
How do you all tie your CSAT reporting together? We use Fin along with Zendesk and house data externally in Domo. It doesn’t appear possible to send Fin CSAT over in the Zendesk ticket that is created for tracking, and it looks like our only option i
Hi Intercom Community, i’m having some difficulties creating a product tour. Quick question: Is it possible to create a tooltip in an Intercom product tour that isn’t anchored to a specific element, but still lets users click anywhere on the page to
Hey everyone! We’re using Intercom for both live chat and longer ticket-style support.A challenge we’re facing is that conversations often remain open, but the agent who was handling the chat goes offline (end of shift). In theory someone else could
Hi Intercom team, we receive several errors after trying to login a user with attributes using react-native sdk.We check if the user is logged in before making a Intercom.loginUserWithUserAttributes call.A short stack-trace for the error we receive:
Hi team,I'm looking to upgrade @intercom/messenger-js-sdk from 0.0.13 to 0.0.18 in our Angular application, but I can't find a changelog or release notes anywhere.The npm package doesn't link to a public GitHub repository, and there's no CHANGELOG.md
Hello,We integrate with Intercom using webhooks. When an admin replies to a conversation, we receive the reply via the conversation.admin.replied webhook event.When AI Inbox Translations is enabled, we continue to receive the original replies through
There has a crash happened when opening preview for an uploading file in conversation, this only happened on vivo V1963A. I'm using the latest version 17.4.2, and the crash still occurs. This was the crash: java.lang.RuntimeException: Failure delive
I currently have a custom workflow where when a conversation is set to Closed that a CSAT survey is sent out. No problem here.Now I want to instead send out that CSAT survey when a teammate changes the ticket state to Closed. In creating a workflow
Hello support, We are running into a recurring issue where intercom occasionally drops attachments. We are able to download the attachment only by going to the actual email that’s sent, but not through the intercom app itself. See attached screenshot
zurich cleaning service offers professional and reliable cleaning solutions for residential and commercial properties across Zurich. From routine cleaning to deep sanitation, our experienced team ensures hygienic, spotless spaces using effective meth
disposal service provides efficient and reliable solutions for removing unwanted waste from residential and commercial properties. From household junk to bulky items and renovation debris, the service ensures safe handling, timely pickup, and environ
Meet our Community Experts! Connect with dedicated Service Partners, Developers,Consultants and Intercom & Fin power users. Tap into their expertise and elevate your experience!
Wondering what that means? It's your chance to make it to the top.
Community Expert
Intercom Certified Partner
Join a discussion group to connect with peers, learn, get inspired and share knowledge. Engage with like-minded Intercom customers, partners and experts.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.