Intercom Community

Unauthorized access with ruby client

I am trying to access contacts via the API using the ruby gem in a Ruby on Rails app. Have a test workspace and have created an app in the developer portal in this workspace. Also generated an access token.I am able to create a client object in the

ahmad.teraffNew Participant

webhook not sending complete image url

Please help, previously there was no problem. But now the image sent from the webhook does not include the complete url.

User281Connector

how twitter integration in intercom?

I want to connect the Twitter channel with Intercome, but we need to see how it will happenhow the massaging appearhow will it reflect on the reportcan I send or receive massaging from it or not

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Prakash Hinduja Geneva, Swiss : How do I set up the Intercom Messenger on my website?

prakashhindujagenevaNew Participant

Intercom Community

Hi Team,I’m Prakash Hinduja, a consultant and advisor based in Geneva, Switzerland (Swiss) , specializing in crypto, renewable energy, and gold investment. I’m currently looking to integrate the Intercom Messenger on my website to improve customer en

Kevin StevensNew Participant

Analyze Fin

CSAT Exports

How do you all tie your CSAT reporting together? We use Fin along with Zendesk and house data externally in Domo. It doesn’t appear possible to send Fin CSAT over in the Zendesk ticket that is created for tracking, and it looks like our only option i

Sitemark SupportNew Participant

Outbound

Not to anchor in a product tour

Hi Intercom Community, i’m having some difficulties creating a product tour. Quick question: Is it possible to create a tooltip in an Intercom product tour that isn’t anchored to a specific element, but still lets users click anywhere on the page to

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Best practice for handling open Intercom conversations when the assigned agent goes offline (high ticket volume)

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Konstantina SpyropoulouNew Participant

Inbox

Hey everyone! We’re using Intercom for both live chat and longer ticket-style support.A challenge we’re facing is that conversations often remain open, but the agent who was handling the chat goes offline (end of shift). In theory someone else could

Dev PlanableNew Participant

Mobile SDKs

React-Native iOS - Error in loginUserWithUserAttributes

Hi Intercom team, we receive several errors after trying to login a user with attributes using react-native sdk.We check if the user is logged in before making a Intercom.loginUserWithUserAttributes call.A short stack-trace for the error we receive:

Rasmus SkovdalNew Participant

Is there a changelog for @intercom/messenger-js-sdk?

Hi team,I'm looking to upgrade @intercom/messenger-js-sdk from 0.0.13 to 0.0.18 in our Angular application, but I can't find a changelog or release notes anywhere.The npm package doesn't link to a public GitHub repository, and there's no CHANGELOG.md

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Andrii FedykActive User

Intercom webhooks for AI Inbox Translations

Hello,We integrate with Intercom using webhooks. When an admin replies to a conversation, we receive the reply via the conversation.admin.replied webhook event.When AI Inbox Translations is enabled, we continue to receive the original replies through

ahmad.teraffNew Participant

webhook not sending complete image url

Please help, previously there was no problem. But now the image sent from the webhook does not include the complete url.

Kevin StevensNew Participant

Analyze Fin

CSAT Exports

How do you all tie your CSAT reporting together? We use Fin along with Zendesk and house data externally in Domo. It doesn’t appear possible to send Fin CSAT over in the Zendesk ticket that is created for tracking, and it looks like our only option i

Sitemark SupportNew Participant

Outbound

Not to anchor in a product tour

Hi Intercom Community, i’m having some difficulties creating a product tour. Quick question: Is it possible to create a tooltip in an Intercom product tour that isn’t anchored to a specific element, but still lets users click anywhere on the page to

182

Best practice for handling open Intercom conversations when the assigned agent goes offline (high ticket volume)

K

Konstantina SpyropoulouNew Participant

Inbox

Hey everyone! We’re using Intercom for both live chat and longer ticket-style support.A challenge we’re facing is that conversations often remain open, but the agent who was handling the chat goes offline (end of shift). In theory someone else could

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Andrii FedykActive User

Intercom webhooks for AI Inbox Translations

Hello,We integrate with Intercom using webhooks. When an admin replies to a conversation, we receive the reply via the conversation.admin.replied webhook event.When AI Inbox Translations is enabled, we continue to receive the original replies through

xiawenNew Participant

Mobile SDKs

Android SDK crash android.database.CursorIndexOutOfBoundsException: Index 0 requested, with a size of 0

There has a crash happened when opening preview for an uploading file in conversation, this only happened on vivo V1963A. I'm using the latest version 17.4.2, and the crash still occurs. This was the crash: java.lang.RuntimeException: Failure delive

Gary RensinkNew Participant

Workflows & Automations

Ticket closed state trigger CSAT survey.....challenge

I currently have a custom workflow where when a conversation is set to Closed that a CSAT survey is sent out. No problem here.Now I want to instead send out that CSAT survey when a teammate changes the ticket state to Closed. In creating a workflow

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Intercom occasionally dropping attachments

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Ben NissleyNew Participant

Inbox

Hello support, We are running into a recurring issue where intercom occasionally drops attachments. We are able to download the attachment only by going to the actual email that’s sent, but not through the intercom app itself. See attached screenshot

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AI-Customer Service Knowledge Exchange

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zuricleanNew Participant

zurich cleaning service

zurich cleaning service offers professional and reliable cleaning solutions for residential and commercial properties across Zurich. From routine cleaning to deep sanitation, our experienced team ensures hygienic, spotless spaces using effective meth

zuricleanNew Participant

AI-Customer Service Knowledge Exchange

disposal service

disposal service provides efficient and reliable solutions for removing unwanted waste from residential and commercial properties. From household junk to bulky items and renovation debris, the service ensures safe handling, timely pickup, and environ

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