Augment Code Status - Incident History

Partial outage impacting completions and next edits for some users

2026-01-06T07:59:48-08:00

Jan 6, 07:59 PST
Resolved - This incident has been resolved.

Jan 6, 06:45 PST
Investigating - We are currently investigating this issue.

Customer UI partial outage

2025-12-29T12:30:04-08:00

Dec 29, 12:30 PST
Resolved - This incident has been resolved.

Dec 29, 09:30 PST
Investigating - We are currently investigating this issue.

Investigating degraded performance on chat

2025-12-23T10:09:08-08:00

Dec 23, 10:09 PST
Resolved - We believe this issue to be resolved. Chat latencies and error rates are back within normal range. Team will investigate into root cause for the spike.

Dec 23, 09:39 PST
Monitoring - Scaled up chat hosts around 5:40am on 12/22 to address elevated latencies and errors that impacted a segment of customers. Latencies and errors have reduced to prior baseline and the team is actively monitoring and investigating root cause.

Dec 22, 22:00 PST
Investigating - We are currently investigating this issue.

High error rate for OpenAI (GPT5.* models)

2025-12-16T16:53:21-08:00

Dec 16, 16:53 PST
Resolved - This incident has been resolved.

Dec 16, 15:06 PST
Monitoring - We don't see elevated error rates and are monitoring.

Dec 16, 12:57 PST
Identified - We are seeing high error rate for OpenAI GPT5.* models, likely due to upstream model provider errors. Current mitigation is to switch to a non-OpenAI model.

Slackbot unresponsive

2025-12-09T16:18:41-08:00

Dec 9, 16:18 PST
Resolved - This incident has been resolved.

Dec 9, 11:00 PST
Monitoring - We believe issue this to be resolved and are monitoring.

Dec 9, 09:11 PST
Identified - We've identified an issue with the Augment Slackbot and are working on restoring service.

Chat/Agent Chat requests are failing

2025-11-24T12:59:27-08:00

Nov 24, 12:59 PST
Resolved - This incident has been resolved.

Nov 24, 11:39 PST
Monitoring - We are continuing to investigate and resolve a small amount of errors.

Nov 24, 11:03 PST
Identified - Chat and agent chat requests are failing

Chat/Agent Chat requests are failing

2025-11-24T07:00:00-08:00

Nov 24, 07:00 PST
Resolved - Elevated error rates for chat and agent chat requests.

Remote agent and code review service disruption

2025-11-18T14:00:31-08:00

Nov 18, 14:00 PST
Resolved - This incident has been resolved.

Nov 18, 13:54 PST
Monitoring - Remote agents and code review are recovering. We're continuing to monitor these systems.

Nov 18, 13:29 PST
Identified - We're investigating problems starting remote agents and completing code reviews, due to a GitHub outage.

Some users experiencing errors while retrieving account information.

2025-11-11T08:57:40-08:00

Nov 11, 08:57 PST
Resolved - This incident has been resolved.

Nov 11, 08:54 PST
Identified - We've identified the problem and are implementing mitigation.

Nov 11, 06:07 PST
Update - We continue to investigate upstream failures on account information retrieval for self-serve customers.

Nov 11, 05:25 PST
Investigating - We are investigating this issue. Non-administrative service operations are not currently impacted.

A delay in indexing newly uploaded files is affecting a small portion of self-serve customers.

2025-11-10T11:31:14-08:00

Nov 10, 11:31 PST
Resolved - This incident has been resolved.

Nov 10, 11:01 PST
Identified - Mitigation steps have been implemented. The indexing backlog is being processed, and we expect operations to return to normal within the next hour or so.

Nov 10, 10:25 PST
Investigating - A delay in indexing newly uploaded files is affecting a small portion of self-serve customers. The team is investigating.

Investigating possible haiku degradation

2025-11-04T12:02:05-08:00

Nov 4, 12:02 PST
Resolved - This incident has been resolved.

Nov 4, 11:18 PST
Update - We believe the Haiku degradation to be resolved but are actively verifying

Nov 4, 08:47 PST
Investigating - We are currently investigating reports of possible Haiku degradation and will post updates as we have them.

Anthropic is reporting elevated error rates for requests to Claude 4.5 Haiku.

2025-10-28T10:32:59-07:00

Oct 28, 10:32 PDT
Resolved - This incident has been resolved.

Oct 28, 10:18 PDT
Monitoring - We believe Anthropic has a fix. We are monitoring the results.

Oct 28, 09:45 PDT
Update - We are continuing to investigate this issue.

Oct 28, 09:31 PDT
Investigating - Anthropic is reporting elevated error rates for requests to Claude 4.5 Haiku.
Please follow status updates here: https://status.claude.com/incidents/bbk3s953nzvd

Intermittent errors being reported

2025-10-20T17:33:28-07:00

Oct 20, 17:33 PDT
Resolved - This incident has been resolved.

Oct 20, 13:52 PDT
Identified - Some customers are experiencing elevated error rates. We are working to resolve the problem and restore normal service to those impacted.

Partial outage of account management operations

2025-10-20T11:55:02-07:00

Oct 20, 11:55 PDT
Resolved - This incident has been resolved.

Oct 20, 09:24 PDT
Identified - The issue as been identified. The root cause are increased error rates in a downstream metering and billing provider likely indirectly caused by issues in the AWS us-east-1

Oct 20, 09:22 PDT
Update - We are continuing to investigate this issue.

Oct 20, 09:21 PDT
Investigating - We are investigation an issue on the customer portal w.r.t. to account management operations

Dashboards aren't loading for a small subset of customers

2025-10-17T10:12:48-07:00

Oct 17, 10:12 PDT
Resolved - This incident has been resolved.

Oct 17, 10:09 PDT
Monitoring - A fix has been deployed and we are monitoring.

Oct 17, 09:28 PDT
Identified - The issue has been identified and a fix is being prepared.

Oct 17, 09:25 PDT
Investigating - We are currently investigating the issue.

Agent access to OpenAI is currently down in prod

2025-10-14T15:51:56-07:00

Oct 14, 15:51 PDT
Resolved - This incident has been resolved.

Oct 14, 15:48 PDT
Monitoring - A fix has been implemented and we are monitoring.

Oct 14, 14:42 PDT
Update - We are continuing to work on the fix for this issue.

Oct 14, 14:08 PDT
Identified - We have identified an issue for the agent to access OpenAI APIs. Fix is in progress.

Chat sharing is not working

2025-10-08T17:48:56-07:00

Oct 8, 17:48 PDT
Resolved - This incident has been resolved.

Oct 8, 17:48 PDT
Update - We are continuing to investigate this issue.

Oct 8, 17:17 PDT
Investigating - Root cause is under investigation

Customer dashboard disruption

2025-10-03T14:29:14-07:00

Oct 3, 14:29 PDT
Resolved - This incident has been resolved.

Oct 3, 14:12 PDT
Investigating - We're investigating an issue with logout and analytics in the customer dashboard.

Elevated latency

2025-10-02T20:16:55-07:00

Oct 2, 20:16 PDT
Resolved - This incident has been resolved.

Oct 2, 19:59 PDT
Monitoring - Latency has returned to normal and we're continuing to monitor system health.

Oct 2, 19:55 PDT
Identified - We've identified an issue with one of our model providers causing elevated latency in chat and agent requests.

Oct 2, 19:14 PDT
Investigating - We're investigating elevated latency in chat and agent requests.

Service disruption

2025-10-02T10:52:30-07:00

Oct 2, 10:52 PDT
Resolved - This incident has been resolved.

Oct 2, 10:48 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 2, 10:15 PDT
Identified - We've identified a problem with customer dashboards and are implementing a fix. Other services are operating normally.

Oct 2, 10:03 PDT
Investigating - We're investigating reports of a service disruption.

Degraded vscode startup (indexing and loading)

2025-09-29T11:28:02-07:00

Sep 29, 11:28 PDT
Resolved - The incident has been resolved by reverting to a previous release.

Sep 29, 10:18 PDT
Investigating - We're currently investigating reports of missing request history. We believe this to be a temporary issue and are working on reverting. Thank you for your patience as we resolve this issue.

Major Outage — Services Unavailable

2025-09-26T09:14:23-07:00

Sep 26, 09:14 PDT
Resolved - This incident has been resolved.

Sep 26, 09:10 PDT
Update - We believe this incident to be over.

Sep 26, 08:49 PDT
Monitoring - Most of our services are operational. We are currently double checking and verifying that all systems are fully operational.

Sep 26, 07:59 PDT
Update - We are continuing to investigate this issue.

Sep 26, 02:02 PDT
Investigating - We are currently experiencing a major outage affecting multiple services. Our engineering teams are actively working with Google Cloud to diagnose and resolve the issue with the utmost urgency. We will post additional updates here as soon as we have them. Thank you for your patience and understanding.

Increased errors for Agent and Chat

2025-09-05T15:32:02-07:00

Sep 5, 15:32 PDT
Resolved - Error rates have returned to normal and all users should see normal responses.

Sep 5, 14:38 PDT
Identified - Some users are experiencing 404 errors when using Agent and Chat. We've identified the problem and are deploying a fix. Restarting your client will remediate the issue while a fix is deployed.

Loading account in Customer Portal is failing

2025-08-22T13:17:50-07:00

Aug 22, 13:17 PDT
Resolved - This incident has been resolved.

Aug 22, 12:56 PDT
Identified - The issue has been identified and a fix is being implemented.

Service disruption to EU region

2025-08-20T09:56:55-07:00

Aug 20, 09:56 PDT
Resolved - Services have returned to normal for all users.

Aug 20, 09:30 PDT
Investigating - We are currently investigating a full service disruption for EU customers.